1. Who is responsible for personal information
This Privacy Policy explains how Solqelarianessa Garment Services Inc. (the “business”, “we”, “us” or “our”) handles personal information in connection with this website and enquiries about garment repair, alterations, tailoring and custom sewing. Our business location is shown as 407 - 3rd Street SW, Calgary, Alberta T2P 4Z2, Canada.
We are responsible for personal information under our control and for identifying a person who can respond to privacy questions and requests. You can contact us at info@solqelarianessa.com.
2. Scope and applicable privacy laws
For activities carried out in Alberta, this policy is intended to reflect the principles of Alberta’s Personal Information Protection Act (PIPA). The federal Personal Information Protection and Electronic Documents Act (PIPEDA) may also apply to activities within its scope, including certain interprovincial or international commercial handling of personal information. Where the General Data Protection Regulation (GDPR) applies to a person in the European Economic Area or to our activities, we will respect the rights and obligations that apply to that processing.
The precise law that applies depends on the nature of the business, the individual, the information and the activity. Nothing in this policy removes a right that cannot lawfully be limited.
3. Information we may collect
We aim to collect only information that is reasonably needed for a clear business purpose. Depending on how you contact us or arrange work, this may include:
- contact details such as your name, email address and preferred way to communicate;
- details about a garment or textile, including its type, fabric, measurements, condition and requested work;
- appointment, fitting, estimate, service and collection details;
- correspondence and decisions you choose to share with us;
- transaction records needed for accounting, service administration or legal obligations.
Please do not send information that is unrelated to your enquiry. We do not ask for government identification numbers, payment card details or other highly sensitive information through this website.
4. How information is obtained
Information may be provided directly when you contact the business by email, discuss a garment, attend a fitting or arrange a service. We may also create records of measurements, agreed alterations, materials, estimates and completed work where those records are reasonably needed to provide the requested service and maintain an accurate service history.
This website does not use third-party analytics, advertising pixels, embedded social feeds or external form-processing services. The website itself is designed to operate using locally stored page resources. Your browser and hosting provider may nevertheless create ordinary technical records as part of delivering a website, subject to the host’s own practices.
5. Purposes and legal grounds
We may use personal information to respond to an enquiry, assess whether a garment can be repaired or altered, prepare an estimate, arrange a fitting, carry out requested work, communicate about progress, manage collection, maintain business records, address a concern or meet a legal obligation.
Where GDPR applies, the legal ground may be steps taken at your request before entering into a contract, performance of a contract, compliance with a legal obligation, your consent, or a legitimate interest that does not override your rights and freedoms. Where consent is the basis, you may withdraw it for future processing, subject to legal and contractual limits.
Under applicable Canadian privacy law, we identify purposes and obtain meaningful consent where required. We limit collection, use and disclosure to purposes a reasonable person would consider appropriate in the circumstances.
6. How information is used and disclosed
We use information for the purposes described above and do not sell personal information. We do not use it to build advertising profiles or to make decisions solely by automated means. Information may be shared only where reasonably necessary with a service provider acting on our instructions, a professional adviser, an insurer, a payment or accounting provider where relevant, or a public authority where disclosure is required or legally permitted.
If a service provider handles information for us, we expect appropriate confidentiality, security and limits on use. We do not authorise service providers to use personal information for their own unrelated purposes.
7. Storage, security and retention
We use safeguards appropriate to the sensitivity of the information, which may include access controls, secure accounts, limited access, careful handling of physical records and secure disposal when information is no longer required. No method of electronic transmission or storage can be guaranteed to be completely secure.
We retain information only for as long as it is reasonably needed for the purpose for which it was collected, to maintain service and accounting records, to resolve disputes, or to meet legal requirements. Retention periods vary according to the type of record and the circumstances. When information is no longer required, we take reasonable steps to securely destroy it or remove identifying details.
8. International and cross-border handling
Information may be processed or stored in Canada and, where a service provider or communication system is located elsewhere, in another country. Privacy laws in the destination country may differ from those in your place of residence. Where applicable law requires safeguards for international transfers, we will use an appropriate transfer mechanism and take reasonable steps to protect the information.
9. Your privacy rights
Subject to applicable law and any permitted exceptions, you may ask us to:
- explain whether we hold personal information about you and how it is used;
- provide access to personal information under our control;
- correct information that is inaccurate or incomplete;
- withdraw consent where processing is based on consent;
- erase information or restrict processing where the law gives you that right;
- provide certain information in a portable format where GDPR applies;
- address an objection to processing where GDPR applies.
To make a request, contact info@solqelarianessa.com and describe the information and request clearly. We may need to verify your identity before responding. We will respond within the period required by applicable law and explain any lawful reason why a request cannot be fulfilled in full.
10. Children and family enquiries
This website and the services described are intended for adults arranging work on their own garments or on garments for which they are responsible. We do not knowingly seek personal information directly from children. If you believe a child has provided personal information to us, contact us so that we can review the circumstances and take appropriate steps.
11. Links and external services
This website is designed without embedded third-party content, remote fonts, advertising scripts or social media widgets. If you choose to visit an external website through a link you have found independently, that website’s privacy practices will apply to your visit. We are not responsible for the content or privacy practices of external sites.
12. Complaints and questions
If you have a concern about how personal information has been handled, contact us first so that we can review the issue. Depending on the law that applies, you may also contact the Office of the Information and Privacy Commissioner of Alberta, the Office of the Privacy Commissioner of Canada, or the relevant data protection supervisory authority in your country.
We will review privacy concerns in a timely manner, ask for clarification where needed and explain the outcome. A complaint to a regulator does not prevent you from contacting us directly.
13. Changes to this policy
We may revise this policy to reflect changes in our practices, services or legal obligations. The revised version will be posted on this page with an updated date. We encourage you to review the policy periodically, particularly before sharing personal information with us.
14. Contact information
Privacy enquiries and requests may be sent to info@solqelarianessa.com. The business name and location are displayed in the policy contact panel. Privacy requests may be sent to info@solqelarianessa.com.